Pre-orders/Pre-sale items are advance purchases made on merchandise scheduled to ship at a future date. Pre-sale ordering allows you to have “first dibs” on items we have ordered for the coming seasons but have not yet received. We then ship them to you upon arrival.
You will be charged for the item at the time you place the order. Due to the fact that the items you order are reserved especially for you and will no longer be available for others to purchase, any canceled orders/items will be subject to a 10% non refundable cancellation fee.
If for any reason you need to cancel your pre-sale order, you must contact us within 48 hours via email, after placing your order. The cancellation fee will not be charged if the email is received within 48 hours of placing the pre-order.
Upon receiving your order if a size exchange is needed, we will do our best to accommodate your request, otherwise preorders can be returned for a store credit, minus the cancellation fee. Shipping fees are non-refundable.
The merchandise that you preorder may not be shipped together due to each vendor shipping their collection at different times. We will ship the merchandise once it is received in stock. There will be a flat fee of $7.95 per additional shipment. Any free shipping offers will be applied to the last shipment.
If the manufacturer decides not to produce a certain style or for whatever reason they do not ship within the season time frames (by September30th for fall items, October 30th for Holiday items, March 30th for Spring/Summer) you will receive a full refund.
Items Ordered Online
If you are not satisfied with a regularly-priced item ordered through the ADRIANEAST.com website, you may return it for a full refund if the return package is postmarked within 14 days of the date printed on the receipt or invoice, all inventory tags are attached and item has not been worn.
If after 14 days, but within 30 days of the date printed on the receipt or invoice, the item may be returned for credit or exchange, provided all inventory tags are attached and item has not been worn. Merchandise credits expire two years from the date of issue.
Items postmarked after 30 days of the original invoice/receipt date will not be accepted.
Returned merchandise must be in new condition with all original tags attached.
Shipping/handling charges will not be refunded or credited.
Items may be returned by shipping to our parent company’s Distribution Center with the receipt/invoice number and invoice date printed on the outside of the package, or the packing slip attached.
You may return, for a full refund, regularly-priced, unused items in their original condition with tags attached if the return is postmarked within 14 days of the date on the invoice or receipt.
You may return, for exchange or credit, regularly-priced unused items in their original condition with tags attached if the return is postmarked within 30 days of the date on the invoice or receipt. Merchandise credits expire two years from the date of issue.
Used items, sale items, christening and communion items and personalized items may not be returned for refund or exchange.
Shipping and handling fees are non-refundable.
1. To return an item(s), circle the item(s) on the packing slip you are returning. Note your reason for return.
2. Indicate if you prefer a refund, credit or exchange. If exchanging, let us know what you would like by noting the name, color, size and quantity. Please provide your email or phone number, as there may be a price difference if requesting an item in a larger size.
Returns postmarked AFTER 14 days, but within 30 days of the invoice date will be issued a merchandise credit. If requesting a refund, please provide, in writing, the credit card number of the card used to purchase the item. If no credit card number is provided, or an incorrect credit card number is provided, a merchandise credit will be automatically mailed to the return address.
Returns postmarked AFTER 30 days of the invoice date will not be accepted.
3. If the shipping address has changed, please include the proper address.
4. Pack and seal the return securely and include the original packing slip. We are not responsible for lost items, so please insure accordingly.
All packages must be prepaid-we cannot accept C.O.D.’s.
5. Address returns/exchanges to the Distribution Center:
East Lane Enterprises, Inc.
122 Kraft Avenue
Bronxville, NY 10708
ATTN: Distribution Center – Online Department
6. Please allow 30 days for your credit to appear on your statement.
Items Ordered Over the Phone:
Non sale items ordered over the phone may be returned by shipping it to our Distribution Center under the same conditions noted above.